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Holiday Season Hours
Medicine & A 'No-Deal' Brexit
We're getting a few queries about how Brexit could affect the supply of medicines to patients. Please keep ordering your repeat prescriptions and taking your medicines as normal. It's important you don't ask for more medicines than you normally need, doing so risks pressure on availability of medicines for other people.
Read more about medicines and a 'no-deal' Brexit here: Medicines & A 'No-Deal' Brexit
More information about Brexit: Get Ready For Brexit
Top Story - Acute Care
The way we handle requests for on-the-day appointments is changing. Take a look at our Our Clinics page to read more about the changes and how we're improving acute care for patients.
Autumn 2019 Newsletter
Take a look at our recent practice newsletter.
Patient Survey 2019
Every year we ask our patients for feedback on the services we offer to find out how we can do even better. Take a look at the results and our action plan below.
Online Bookings – Until further notice online bookings will be unavailable, this is to ensure all our patients are triaged accordingly in line with NHS guidance in relation to COVID-19. As and when this changes, we will keep you fully informed.
Through the month of April, to accommodate the Easter period we will be operating a ‘book on the day’ service. What this means for our patients?:
· The Acute Care Team will still be in place and work as usual, looking after those patients who need a GP appointment due to an acute condition. However please remember to register and use the Doctorlink triage system to help you determine the best service for your needs.
· Any patients wanting to book in April will need to call on the day to book a routine GP appointment, this means the day you telephone us, is the day you want to book for. Do not telephone us to book for another day as we will be unable to do this. We will do our best to accommodate you, however please appreciate there may be days where all the appointments may be already taken, meaning you will need to call us on another day that’s convenient to you.
· If a GP feels they need to see you again after the initial appointment they will make the decision to do so.
· Some telephone appointments have been built into the system to allow for those patients who need to speak to a GP after tests such as X-rays/Bloods.
· To provide some flexibility, the improved access and Saturday appointments can be pre-booked if available, however these are limited.
COVID-19 Surgery Update
We would like to reassure our patients the surgery is not closed. However, following NHS guidance we are operating by booking telephone appointments where possible for the foreseeable future as per NHS guidance. Thank you for your patience and understanding at this time. Please see the following information in regards to our services. The guidance on Covid-19 will continue to change and we will keep you updated.
- All patients requesting on the day appointments will be screened through reception using our existing triage system and a second layer of triage with a phone call from a member of the Acute Care Team.
- Any patient with respiratory symptoms and/ or temperature should not come to the practice. You will be treated over the phone where possible, or asked to call 111.
- Any patient with any other symptom, where possible will be treated over the phone. If the clinician you speak to decides they need to see you, they will make this decision and ask you to attend the practice.
Routine chronic disease appointments:
- You should receive a text message advising them not to come in for your appointment and you will receive a telephone appointment instead. Again, if they feel you need to be seen they will make an appropriate appointment.
Routine GP appointments:
- All routine GP appointments have been changed to phone calls. The telephoning GP will make a decision during the call what is the required for the patient and patients only brought in for a face to face appointment if essential.
Existing routine Nurse/HCA appointments:
- These appointments will remain as they are. However, if you are unwell please cancel your appointment.
New requests for Nurse/HCA appointments:
- We will not book any more routine non-essential appointments however there will be some essential appointments that need to be booked, this will be at the discretion of the practice.
- These will continue as usual.
- The Drop-in blood clinic has been temporary suspended, all blood tests are now bookable appointments.
- Leg club will be cancelled until further notice and these patients will be seen at the surgery.
- All wound care will continue as planned and continue to be booked as required.
- Please do not order additional medication, we will only issue your regular quantity.
- If you use the POD service, please continue to do so.
Thank you in advance for your support and cooperation.
Over the last two days we have had an increase in patients attending the practice to order medication because they cannot get through to the POD service.
Please do not come to the surgery for this reason. You must persevere with getting through to the POD service, sign up to ordering online by either registering With systmone online or emailing
You must not attend the practice in Any circumstances.
We would also like to inform patients, it can take up to 72 hours to process any requests. We have seen an increase in patients chasing requests after 24 hours. We ask our patients to be mindful of the pressures we are currently facing, and only contact us if absolutely necessary.
Thank you for your cooperation.
WGP Prescription Team
Get an isolation note
Use this link if you have to stay at home because of coronavirus and you need a note for your employer.
Before using this service, make sure you have checked the coronavirus advice on the NHS website.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else.
Guidance on social distancing for everyone in the UK
We are not issuing rescue packs for all asthmatic patients.
If you have a rescue pack on repeat, please request it in the usual way.
If you have had a rescue pack in the past, please ask for a phone appointment with a clinician.
IMPORTANT NOTICE – Please help us by helping yourself in regards to self-isolation
Westbury Group Practice is receiving an increase in queries relating to self-isolation. We cannot advise our patients in regards to this, guidance on the government website has all the information you need.
We do not provide self-isolation letters for your employers, you can obtain these from https://111.nhs.uk/isolation-note/
Self-isolation helps stop coronavirus spreading
Do not leave your home if you have symptoms of coronavirus (COVID-19) or live with someone who does.
This is called self-isolation.
If you are self-isolating, you must:
• NOT leave your home for any reason, other than to exercise once a day – but stay at least 2 metres (3 steps) away from other people
• NOT go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home
• NOT have visitors, such as friends and family, in your home
You can use your garden, if you have one.
If you're not sure if you need to self-isolate
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service to find out what to do.
• How long to self-isolate
• If you have symptoms
• If you have symptoms of coronavirus, you'll need to self-isolate for 7 days.
After 7 days:
• If you do not have a high temperature, you do not need to self-isolate
• If you still have a high temperature, keep self-isolating until your temperature returns to normal
You do not need to self-isolate if you just have a cough after 7 days. A cough can last for several weeks after the infection has gone.
If you live with someone who has symptoms
If you live with someone who has symptoms, you'll need to self-isolate for 14 days from the day their symptoms started. This is because it can take 14 days for symptoms to appear.
If more than 1 person at home has symptoms, self-isolate for 14 days from the day the first person started having symptoms.
If you get symptoms, self-isolate for 7 days from when your symptoms start, even if it means you're self-isolating for longer than 14 days.
If you do not get symptoms, you can stop self-isolating after 14 days.
You still need to stay at home when you finish self-isolating, but you can go out for essential trips such as buying food.
If you need an Isolation Note
Please visit https://111.nhs.uk/isolation-note/ you will be able to generate an isolation for your employers.
For all guidance on COVID-19 please visit