News Feed

We use Facebook to give patients the very latest information about the practice. You don't need an account to see our page, take a look at our feed on this page. You can Like our page for to see our notices in your social life, you'll get news and important updates from us, Wiltshire Clinical Commissioning Group and NHS England.

Holiday Season Hours

Top Story - Acute Care

The way we handle requests for on-the-day appointments is changing. Take a look at our Our Clinics page to read more about the changes and how we're improving acute care for patients.

Autumn 2019 Newsletter

Take a look at our recent practice newsletter.

Patient Survey 2019

Every year we ask our patients for feedback on the services we offer to find out how we can do even better. Take a look at the results and our action plan below.

Get an isolation note

Use this link if you have to stay at home because of coronavirus and you need a note for your employer.

Before using this service, make sure you have checked the coronavirus advice on the NHS website.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.


Over the last two days we have had an increase in patients attending the practice to order medication because they cannot get through to the POD service.

Please do not come to the surgery for this reason.  You must persevere with getting through to the POD service, sign up to ordering online by either registering With systmone online or emailing
You must not attend the practice in Any circumstances.

We would also like to inform patients, it can take up to 72 hours to process any requests. We have seen an increase in patients chasing requests after 24 hours.  We ask our patients to be mindful of the pressures we are currently facing, and only contact us if absolutely necessary.

Thank you for your cooperation.
WGP Prescription Team


 We are not issuing rescue packs for all asthmatic patients.  

If you have a rescue pack on repeat, please request it in the usual way.

If you have had a rescue pack in the past, please ask for a phone appointment with a clinician.

Information for shielded patients

In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus. Further information and advice regarding shielding patients can be found here.

At the practice, we very much appreciate the importance of the shielding letters and we are expecting updated guidance for general practice in the next 5-7 days.

Although the GOV.UK site and TV/media are now directing patients to their GP if they have not received correspondence, as it stands today, we are not able to add patients to the shielded list.  All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.

We have not been given the necessary information from NHS Digital to contact patients ourselves and whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, NHS Digital have asked that we do not run searches to identify these cohorts at this stage.  We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.

With regard to grocery deliveries etc, vulnerable members of the public have been asked to register on the GOV.UK website. You can register as a shielded patient by clicking here.

COVID-19 Surgery Update


We would like to reassure our patients the surgery is not closed.  However, following NHS guidance we are operating  by booking telephone appointments where possible for the foreseeable future as per NHS guidance.  Thank you for your patience and understanding at this time.  Please see the following information in regards to our services.  The guidance on Covid-19 will continue to change and we will keep you updated. 


-          All patients requesting on the day appointments will be screened through reception using our existing triage system and a second layer of triage with a phone call from a member of the Acute Care Team.

-          Any patient with respiratory symptoms and/ or temperature should not come to the practice. You will be treated over the phone where possible, or asked to call 111.

-          Any patient with any other symptom, where possible will be treated over the phone.  If the clinician you speak to decides they need to see you, they will make this decision and ask you to attend the practice.


Routine chronic disease appointments:

-          You should receive a text message advising them not to come in for your appointment and you will receive a telephone appointment instead.   Again, if they feel you need to be seen they will make an appropriate appointment.


Routine GP appointments:

-          All routine GP appointments have been changed to phone calls. The telephoning GP will make a decision during the call what is the required for the patient and patients only brought in for a face to face appointment if essential.


Existing routine Nurse/HCA appointments:

-          These appointments will remain as they are.  However, if you are unwell please cancel your appointment.


New requests for Nurse/HCA appointments:

-          We will not book any more routine non-essential appointments however there will be some essential appointments that need to be booked, this will be at the discretion of the practice.


Child Immunisations

-          These will continue as usual.


Blood Tests:

-          The Drop-in blood clinic has been temporary suspended, all blood tests are now bookable appointments.


Wound care:

-          Leg club will be cancelled until further notice and these patients will be seen at the surgery.

-          All wound care will continue as planned and continue to be booked as required.



-          Please do not order additional medication, we will only issue your regular quantity.

-          If you use the POD service, please continue to do so.


Thank you in advance for your support and cooperation.

© Westbury Group Practice 2019