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PPG follow up article written in the White Horse news has now been published on the PPG section of our website. Alternatively click the link below to follow up.
Information for Parents of Children on Cold Symptoms & What To Do
Now that children have returned to school it is important that you are able to access the right support if your child becomes unwell and that schools are able to signpost parents and carers to the appropriate sources of help.
General Practitioners are unable to provide individual risk assessments, letters or notes that a child is Covid-19 free or provide evidence of a child that has been told to self-isolate.
Should your child become unwell please see the following information:
If a child is unwell with other symptoms such as sore throat, earache, stomach ache, runny nose, skin rashes, or a winter related illness such as norovirus with vomiting and diarrhoea, then parents are advised to check NHS 111 online health condition advice – is my child too ill to go to school, and contact their local pharmacy or GP if they need further help.
NHS 111 phoneline should only be used for an urgent medical problem where parents or carers are unsure what to do. If a child is too ill to attend school, the parent or carer should advise the school as per normal and arrange to care for the child at home until they are well enough to return.
For schools there is also government guidelines that say when a child should be kept off school and when they shouldn't which can be accessed via: https://www.gov.uk/government/publications/health-protection-in-schools-and-other-childcare-facilities/chapter-9-managing-specific-infectious-diseases .
Urgent & Emergency Care:
The following link explains how to access urgent assistance for a child:
The advice as always is to call 999 if it is a medical emergency - when someone is seriously ill or injured, or their life is at risk.
Many thanks for your help and support.
Information about the Prescription Ordering Direct Service
Pod Contact number 03001236242
If you are out of medication / last day of medication and can’t get through to the POD please send an email directly to the following email address:
1. Your Name dob, address.
2. Medication required.
3. Surgery you are registered to White Horse Health Centre.
Holiday Season Hours
Get an isolation note
Use this link if you have to stay at home because of coronavirus and you need a note for your employer.
Before using this service, make sure you have checked the coronavirus advice on the NHS website.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else.
Patient Survey 2019
Every year we ask our patients for feedback on the services we offer to find out how we can do even better. Take a look at the results and our action plan below.
Top Story - Acute Care
The way we handle requests for on-the-day appointments is changing. Take a look at our Our Clinics page to read more about the changes and how we're improving acute care for patients.
Autumn 2019 Newsletter
Take a look at our recent practice newsletter.
Over the last two days we have had an increase in patients attending the practice to order medication because they cannot get through to the POD service.
Please do not come to the surgery for this reason. You must persevere with getting through to the POD service, sign up to ordering online by either registering With systmone online or emailing
You must not attend the practice in Any circumstances.
We would also like to inform patients, it can take up to 72 hours to process any requests. We have seen an increase in patients chasing requests after 24 hours. We ask our patients to be mindful of the pressures we are currently facing, and only contact us if absolutely necessary.
Thank you for your cooperation.
WGP Prescription Team
We are not issuing rescue packs for all asthmatic patients.
If you have a rescue pack on repeat, please request it in the usual way.
If you have had a rescue pack in the past, please ask for a phone appointment with a clinician.
COVID-19 Surgery Update
We would like to reassure our patients the surgery is not closed. However, following NHS guidance we are operating by booking telephone appointments where possible for the foreseeable future as per NHS guidance. Thank you for your patience and understanding at this time. Please see the following information in regards to our services. The guidance on Covid-19 will continue to change and we will keep you updated.
- All patients requesting on the day appointments will be screened through reception using our existing triage system and a second layer of triage with a phone call from a member of the Acute Care Team.
- Any patient with respiratory symptoms and/ or temperature should not come to the practice. You will be treated over the phone where possible, or asked to call 111.
- Any patient with any other symptom, where possible will be treated over the phone. If the clinician you speak to decides they need to see you, they will make this decision and ask you to attend the practice.
Routine chronic disease appointments:
- You should receive a text message advising them not to come in for your appointment and you will receive a telephone appointment instead. Again, if they feel you need to be seen they will make an appropriate appointment.
Routine GP appointments:
- All routine GP appointments have been changed to phone calls. The telephoning GP will make a decision during the call what is the required for the patient and patients only brought in for a face to face appointment if essential.
Existing routine Nurse/HCA appointments:
- These appointments will remain as they are. However, if you are unwell please cancel your appointment.
New requests for Nurse/HCA appointments:
- We will not book any more routine non-essential appointments however there will be some essential appointments that need to be booked, this will be at the discretion of the practice.
- These will continue as usual.
- The Drop-in blood clinic has been temporary suspended, all blood tests are now bookable appointments.
- Leg club will be cancelled until further notice and these patients will be seen at the surgery.
- All wound care will continue as planned and continue to be booked as required.
- Please do not order additional medication, we will only issue your regular quantity.
- If you use the POD service, please continue to do so.
Thank you in advance for your support and cooperation.