This practice follows the NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception or for download here:

Complaints procedure

If you need to make a complaint it is useful if it is in writing. You can use the complaint questionnaire here:

Complaints form

You may also comment on concerns directly to the General Manager

• Debbie Riddiford
• Eastleigh Surgery
• Station Road
• Westbury
• Wilts
• BA13 3JD

or the Patient Services Coordinator

• Michelle Coleman
• Eastleigh Surgery
• Station Road
• Westbury
• Wilts
• BA13 3JD

who will follow up any concerns appropriately.

If you need advice or support on how to make a complaint you can contact the Patient Advice and Liaison Service on 0800 389 7671