When We Are Closed
If you phone the surgery when we are closed you will be directed to the out of hours service; alternatively you can call them direct on NHS 111.
Your needs will be assessed and advice offered, or arrangements made for you to see an apropriate health care professional.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pain and/or shortness of breath constitute an emergency.
NHS 111 Key Messages
NHS 111 is a service that has been introduced to make it easier for you to access local NHS healthcare services in England.You can call 111 whenyou need
medical help fast but it is not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it:
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life threatening situation.
Call 111 if:
You need medical help fast but it's not a 999 emergency
You think you need to go to A&E or need another NHS urgent care service
You don't know who to call and need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number
For immediate, life threatening emergencies, continue to call 999
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours Doctor, an urgent care centre or a walk in centre, a community nurse, an emergency dentist or a late opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely and will only be shared with others directly involved with your care.