Patients should telephone for an appointment to be seen during normal opening hours. Appointments are available every week day between 8am and 6.30pm either in routine surgeries or with the duty doctor for urgent cases on a Wednesday afternoon.

When White Horse Surgery is closed, on Friday afternoons, urgent cases can be seen at Eastleigh Surgery.

We also offer a selection of appointments outside our normal working hours for those patients who find it difficult to make routine appointments due to work and family commitments during the working day. For further information or to book one of these appointments, please ask at reception.

We run an appointment system called "Advanced Access" which is a Government initiative to enable patients to gain access to a healthcare professional within 24 hours.

Please download and keep a copy of our current surgery times for GP's and nurse clinics, as well as other useful information.

Surgery times and other useful info - Aug 2009

Would you like an evening or Saturday appointment to see your Doctor?

We offer appointments outside the Practice’s normal working hours for those patients who find it difficult to make routine appointments due to work and family commitments during the normal working week.

» Appointment extended hours

How Do I Make An Appointment?

You can currently book appointments in two ways:

Over The phone To book an appointment please telephone the number for your surgery listed on the right.

In Person Come into any of the 3 surgery sites and see the receptionist at the appointments desk.

Online We are not currently able to offer the booking of appointments online, but we are hoping to provide this in due course.

When making an appointment you may be asked some brief questions by the receptionists. This helps us make sure you access the person best able to help you. If you do not wish to discuss things with the receptionist, this will of course be respected.

How Do I Cancel An Appointment?

We now have a dedicated cancellation line answering service. Using this line you can cancel an appointment 24 hours a day, 7 days a week. Simply call 0844 815 1344 and follow the prompts to leave a message that includes:

1. Your full name
2. Date AND time of the appointment you wish to cancel
3. Who the appointment is with

During the month of November

130 patients DID NOT ATTEND their booked Doctors appointment!
213 DID NOT ATTEND their booked Nurses appointment!

Please let us know if you are unable to come to your appointment, so that it may be offered to someone else.

How Do I Know Who To See?

The practice operates a nurse triage service to enable you to receive advice quickly and access the health professional most able to help with your problem. All patients with an urgent problem will be triaged by the nurse and seen the same day, if necessary. All patients requiring a routine consultation can be offered an appointment with a GP within 2 working days. This may not be with the GP of their choice.

How Long Are Appointment Slots?

Our normal appointment slots are 10 minutes long, however some things require longer appointments and you will be advised of this at the time of booking. If you feel you need an appointment that is longer or shorter than the designated 10 minute slots, please would you advise the Receptionist when booking your appointment and your consultation time will be adjusted accordingly.

Temporary Residents

Anyone staying at an address other than their normal residence for less than three months is entitled to free NHS treatment if they develop a condition which is classed as an emergency or requires "immediately necessary" attention. However, everyone travelling away from home should ensure they have sufficient supplies of prescribed medicine to take during their stay. Doctors are entitled to charge a consultation fee and a private prescription charge if they are asked to prescribe routine medication.