Station Road
Westbury
Wiltshire
BA13 3JD
T 0844 477 8760
F 01373 866902
» Overview
» Directions
Eastleigh Surgery
White Horse Surgery
Westbury Hospital
Hospital Road
Westbury
Wiltshire
BA13 3EL
T 0844 477 8762
F 01373 864724
» Overview
» Directions
Bratton Surgery
The Tynings
Bratton
Wiltshire
BA13 3RR
T 0844 477 8761
F 01380 831915
» Overview
» Directions
» History
Practice Information
Welcome to the Westbury Group Practice website. The aim of this site is to give information about the practice, its services and guidance for patients and prospective patients. We hope you find it a helpful and informative resource and value your feedback or comments, so please use the feedback form.
After several months of absence, our website finally makes a return. Still a work in progress, but we're at a stage where it can be released upon the world! In the process of moving, we're now hosted on a solar powered server thanks to Lightbeing Creations.
Use the Navigation across the top and on the right to find your way around. We want to make this site a great resource for all our patients, so please give us feedback and suggestions.
Three surgeries make up Westbury Group Practice:
 |
 |
 |
| Eastleigh Surgery | White Horse Surgery | Bratton Surgery |
During the month of May:
77 patients DID NOT ATTEND their booked Doctors appointment!
198 patients DID NOT ATTEND their booked Nurses appointment!
Please let us know if you are unable to come to your appointment, so that it may be offered to someone else.
Telephone Facts & Figures
The busiest times of day on our telephone system are 9.00am-11.00am & 2pm-3pm
The number of incoming calls taken during those 3 hours is equal to the number of calls taken during the other 5.5 hours the phone line is open each day.
The busiest days in the week are always Monday & Thursdays
On Monday 30th October 2006 between 8am and 12.30pm there were 605 incoming telephone calls. 67% of these phone calls were answered within 10 seconds of the call coming into our system.
Once a call has entered our phone system, it takes, on average, 43 seconds for the reception to answer your call. The average length of each phone call is 56 seconds.
During an average week:
- 118 patients select option one on the phone system to cancel their appointment
- There are 3813 incoming telephone calls
- 227 patients chose to hang up before speaking with the receptionist
We would ask all our patients to bear this information in mind when you are calling the surgery.
