Welcome to Westbury Group Practice Online
The aim of this site is to give information about the practice and its services, whilst also providing guidance to patients and prospective patients.
Three surgeries make up the Westbury Group Practice:
- White Horse Health Centre
- Bratton Surgery
- Smallbrook Surgery
Westbury Group Practice New Appointment System to Book an Appointment with a GP
With a view to improving waiting times for an appointment with GPs, we have decided to trial a new booking system. We are hoping that this system will allow better access to the GP appointments and you should not have to wait any longer than a week at any time. This new system is a trial, should it not work as well as we would like or we need to make changes the format, we will keep you fully informed.
The only appointments that will be available to book with a GP are the following:
- Daily Duty appointments
- 24 hour advanced appointments
- 48 hour advanced appointments
- Weekly advanced appointments
This means you will only be able to book up to one week in advance at any time. There will be no routines bookable after a week, you will have to call back the week before if you want an appointment on a certain day.
We believe, after listening to our patients, we needed to try something new. We always appreciate feedback from you, please email email@example.com to let us know what experience you have had with this change.
Please be aware that we also have numerous other professionals apart from GPs who may be able to treat you – our fully trained reception team will ask a few routine questions at the time of booking to ensure you are seen by an appropriate professional.
Dr Beale and Partners
Need to find out our opening hours, GP consulting times and what you need to do if you need help when we're closed?
Zero Tolerance Policy
We will not tolerate abuse to our staff. Shouting, swearing and threats aimed at practice staff will not be
tolerated under any circumstances and patients who behave in this way may be removed from the practice list.
Westbury Group Practice supports the NHS policy of Zero Tolerance which defines violence as:
"Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health".
Our Staff will always try to help you whatever the circumstances; however sometimes matters are not within their control. They will treat
you with professionalism, courtesy and respect at all times. If you do not feel you have been treated appropriately please ask a member of staff to contact
the Patient Communications Manager who will discuss your concerns with you.
Thank you for your consideration
(Site updated 07/12/2016)